It is important not to delay reporting maintenance or repair requirements. If there is an unnecessary delay, problems can often end up costing more to fix and tenants can end up carrying some or all of the cost.
EMERGENCIES
An emergency is an occurrence which if not dealt with quickly can potentially result in injury, loss of life or major damage to a property. Typical emergency issues include:
Fire:
In case of a fire, standard advice is to get out, call the fire brigade (999) and stay out
Water:
If the property suffers a major leak from for example a burst pipe, turn the water off. The valve is usually located under the sink and can be closed (turned off) by turning fully clockwise.
Gas:
If you smell gas phone the 24-hour gas emergency service on 0800 002 001 and let us know as soon as possible
DO - Open doors and windows to get rid of the gas
DO - Turn off the gas supply at the meter
DO - Check gas appliances to see if the gas has been left on unlit or that a pilot is out
DO - Phone the 24-hour emergency line on 0800 002 001
DO NOT - Turn any electrical switches, including doorbells, on or off
DO NOT - Use matches or light naked flames
DO NOT - Smoke
DO NOT - Leave it to someone else to call the emergency service
Electricity: Never attempt electrical repairs yourself; these should be dealt with by a qualified electrician
Non-Emergency Repairs & Maintenance
To report a maintenance or repair issue, please set-up your online account:-
1. Click on the Login tab above
2. Go to Would You Like To Create An Account?
3. We will then send you an email with your account password
4. You can then view the jobs already reported and tell us about any other maintenance or repair issues.
Frequently asked Questions
If your query relates to one of the following, please read the FAQs first:
LOST KEYS:
LEAKS;
BOILER NOT FIRING
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